A study by J.D. Power, a markets intelligence firm, found that Lexus is the most reliable vehicle with the lowest amount of problems per 100 vehicles.
The study, now in its 35th year, covers 184 specific problem areas across nine major vehicle categories: climate; driving assistance; driving experience; exterior; features/controls/displays; infotainment; interior; powertrain; and seats.
Key findings include:
- Infotainment issues, Android Auto and Apple CarPlay connectivity (6.3 PP100) is the top problem, followed by built-in voice recognition (6.1 PP100).
- The number of problems related to driver assistance system alerts has increased between the 90-day ownership period and the three-year ownership period.
- Electrified vehicles are more problematic than others (figures). BEVs are the most troublesome with the changing of tires being a sore spot.
Lexus ranks highest overall in vehicle dependability for a second consecutive year, with a score of 135 PP100. Among premium brands, Porsche (175 PP100) ranks second and BMW (190 PP100) ranks third.
Toyota ranks highest in the mass market segment, with a score of 147 PP100. Buick (149 PP100) ranks second, while Chevrolet (174 PP100) and MINI (174 PP100) each rank third in a tie.
The parent corporation receiving the most model-level awards is Toyota Motor Corporation with nine: Lexus ES, Lexus IS, Lexus NX, Lexus RX, Toyota 4Runner, Toyota Camry, Toyota Corolla, Toyota Tacoma and Toyota Tundra. General Motors Company receives four segment awards for Buick Encore, Chevrolet Equinox, Chevrolet Traverse and Chevrolet Tahoe. BMW AG receives two segment awards for BMW X1 and BMW X6.
